We respond to over 4000 medical calls each
year. Non-emergency ambulance calls are handled
locally by other private ambulance companies, leaving our
ambulances available for life-threatening emergencies. The average
response time for an ambulance in the city is 4-5 minutes,
compared to the national average of 9-12 minutes.
The RFD operates 4
Ambulances, 3 ALS Engines, 2 BLS
Engines, and 2 BLS Trucks. The RFD also has special
events medics that operate on bicycles and ATVs.
Medical care begins at our 9-1-1 center. There, all of
our dispatchers are certified Emergency Medical Dispatchers.
This training, along with sophisticated medical software,
allows us to gather important information from callers and
deliver dispatch life support until paramedics arrive. The
City of Rogers has one dispatch center for all entities.
This saves confusion and lost time that may occur when
transferring from one dispatch center to another.
When appropriate for the patients
condition, The RFD utilizes medical helicopters to provide
direct flight from the scene of an incident to the closest
level 1 trauma center(s). At this time all local hospitals
are level 3 and 4 trauma centers. Bypassing these types of
hospitals and getting the patient directly to a level
1 trauma center has proven to decrease mortality rates by
an average of 25%. Although other services may be used when
Air Evac has agreed to auto-launch based on the 9-1-1
call type and be ready to land if needed. Other services
Standard of Care
The City of
Rogers strives to use the best technology and equipment
available. Our ambulance coverage, equipment, and
protocols rank us among the best emergency medical
agencies in the multi-state region. The RFD utilizes the
Northwest Arkansas Regional Protocols, with some
exceptions for our particular needs. Some equipment and
procedures utilizes by RFD include:
Series Cardiac Monitor with 12-Lead, NIBP, Spo2,
Bluetooth, and Capnography
Computer with GPS and AVL
EMD Trained Priority
Use of METI
patient simulators for training
Use of Zoll
STEMI "Heart Attack" Alert
Coronary heart disease is the
number one cause of death in the United States. The RFD
is working to decrease the mortality rate of persons
suffering from an Acute Myocardial Infractions (AMI), or
"heart attack".. Although paramedics carry drugs to
reduce the effects of an AMI, surgery is the first
treatment of choice. Seconds mean the difference between
life and death or between ability and disability. Heart
damage can greatly impact your quality of life after an
event. Once our paramedics recognize a
S-T elevated Myocardial infarction (STEMI) in the field,
we use our cardiac monitors to send a patient's EKG to
the waiting hospital's computer system to activate the
surgical resources necessary to fix the problem. While
patients are treated and transported, the receiving
hospital is already preparing for emergency surgery. In
most cases, patients completely bypass the emergency
room and go straight from our stretchers to the Cath Lab
table for surgery. with exceptional equipment and
responders. All members of RFD are Emergency
Medical Technicians, with over sixty Paramedics.
Medical emergencies are prioritized and triaged through
our 9-1-1 center and managed by both ambulances and fire
trucks. This tiered response model allows our
citizens to receive quick, effective, and professional
The national goal is for heart attack victims to make it
from call to surgery in under an hour. With the help of
this program, Rogers Fire consistently gets this done in
around 30 minutes.
to heart muscle loss:
30 min. = 10% loss of affected heart muscle.
60 min. = 30% loss of affected heart muscle.
2 hrs. = 50% loss of affected heart muscle.
4 hrs. = 70% loss of affected heart muscle.
6 hrs. = 90% loss of affected heart muscle.
24hrs. = 100% loss of affected heart muscle.
Learn more about how to recognize
and react to a Heart Attack, Stroke, or Cardiac Arrest
EMS Advisory Committee
The EMSAC is comprised of
paramedics from all shifts and a variety of ranks. EMS
related equipment, training, and protocols are
determined and reviewed in monthly meetings. This
committee reviews personnel performance and incident
reports as necessary.